Refund policy
RETURN & REFUND POLICY
Last updated: September 17, 2026
At M3LIFES, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your product, subject to the conditions below.
30-DAY RETURNS
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
• The product must be unused and in the same condition in which you received it.
• The product should be returned with its original packaging and accessories, where applicable.
• You must provide your order number and contact information.
• The return must be requested within 30 days of delivery.
To request a return, contact us at:
support@m3lifes.com
Please include your order number and the reason for the return.
RETURN SHIPPING
Customers are responsible for the cost of return shipping for returns that are made because the customer changed their mind, no longer wants the product, ordered incorrectly, or for another reason that is not the result of a product defect or an error on our part.
We recommend using a trackable shipping service when returning an item. M3LIFES is not responsible for return shipments that are lost or damaged while being sent back to us.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@m3lifes.com.
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, where applicable
After reviewing the issue, we may offer a replacement, exchange, or refund, depending on the circumstances.
EXCHANGES
We offer exchanges for eligible products.
To request an exchange, contact support@m3lifes.com within 30 days of receiving your order and provide your order number and the product you would like to exchange.
The original product must satisfy the return conditions described in this policy.
The customer is responsible for return shipping costs unless the original product was defective, damaged, incorrect, or otherwise covered by a consumer right that requires us to cover the cost.
REFUNDS
Once we receive and inspect your returned product, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping charges, where applicable, may not be refundable unless required by applicable law.
NON-RETURNABLE SITUATIONS
A return may be refused where a product:
• Has been used or damaged after delivery
• Is returned in a condition that makes it unsuitable for resale
• Is returned without required components or accessories
• Is returned after the 30-day return period
This does not limit any mandatory consumer rights that apply under applicable law.
ORDER CANCELLATIONS
Orders cannot be cancelled after they have been placed.
If you receive a product and wish to return it, you may use the return process described in this policy, subject to applicable law.
LEGAL RIGHTS
Nothing in this policy is intended to limit any mandatory rights or protections that consumers may have under the laws of their country, state, or jurisdiction.
CONTACT
M3LIFES
4404 New Hampshire Ave NW
Unit 3B
Washington, DC 20011
United States
Email: support@m3lifes.com
Phone: +1 786 949 7508